FAQ

Q:How do I watch full JVID online videos or pictures?

  • After purchasing JVID videos or pictures online, and you can watch these products as many times as you want.


Q:How do I purchase JVID online videos or pictures?

  • Click the “purchase” button on the product page, entering your birthday date and credit card information, and you can watch these products as many times as you want.


Q:I’ve already purchased a product. Why can’t I watch it?

  • Login and click “Profile Picture” (in the upper right corner) → ”Purchase History” to check if your payment has been successfully processed. If the payment status shows “Purchased” and you still can’t watch it, please contact JVID Customer Service .


Q:What should I do if my payment status shows “Transaction failed”?

  • Please contact your card issuer to check the payment status.
    If you would like to make a new payment, please close all web pages, clear your web browser cache, and login again to purchase.
    If this still fails, please contact JVID Customer Service . We will try our best to solve your problem.


Q:How do I check out my purchased products?

  • Login and click “Profile Picture” (in the upper right corner) → “My Purchase List” to check them out.


Q:How do I add products to “My Favorites”?

  • You can add a specific product to “My Favorites” by clicking the heart button of the product. Also, you can click “Profile Picture” (in the upper right corner) → "My Favorites" to check them out.


Q:How do I change my profile picture and the banner photo?

  • After login, you can update these pictures by clicking “Profile Picture” (in the upper right corner) → “Edit Profile”.


Q:Except purchasing pictures and videos, how can I support the JVGirl I admire?

  • To win your JVGirl’s heart, you can not only send gifts but also send private messages to her. You can find these functions on your JVGirl’s personal page.


Q:How do I check out the messages JVGirl sent to me?

  • You can check it out by clicking the message icon in the upper right corner.


Q:How do I change my password?

  • Login and click “Profile Picture” → “Settings” → “Change Password” to change it.


Q:Why can’t I login my  JVID account?

  1. Please confirm if you entered the correct account and password.
  2. If it’s correct and you still can’t login, please contact JVID Customer Service . We will try our best to solve your problem.


Q:Why can’t I create a JVID account?

  1. Please make sure you’re not signing up with the duplicate account.
  2. If you still can’t login, please contact JVID Customer Service . We will try our best to solve your problem.


Q:What should I do if I forgot my account?

  • Please try your usual account and password combination. If you still can’t login, please contact JVID Customer Service and provide the details of how you signed up. We will try our best to solve your problem.


Q:What should I do if I forgot my password?

  • Please try your usual account and password combination. If you still can’t login, please click on the “Forgot password” link on the Login page , entering your email address that signed up for JVID account, and you will receive a password reset email.